Placing an Order 

The customer completes his order by filling in the following 5 steps:

Step 1: The customer selects the chosen Products and adds them to the shopping basket after having selected the desired size and color. The cart “My Cart” at the top and to the right of the screen shows the customer that it has taken into account his selection by indicating the number of Products it contains. 

Step 2: The customer may check the contents of his cart by clicking on “My Cart” to have access to the summary of his order. The customer may change his order(Product, size, quantity). The total amount of the order, taxes included, are shown in the summary and are distinguished by the price of the products and the delivery costs. 

Step 3: Once the order has been checked and, if necessary, changed, the customer validates his order in order to finalize it by re-clicking on “My Cart”. If the customer has a promotion code, reserved for best customers, he must enter it in the space provided, in order to take advantage of this promotion. 

Step 4: Input by the customer for delivery and billing details. 
It is necessary that all the fields are filled in for the finalization of the order; understanding that unless the customer gives different instructions, the billing address will automatically be the same address for the delivery. If the customer has previously ordered on the site, then he has a customer account. If this is the case, he may identify himself using only his email address and password. The customer then checks all the information and clicks on “validate” for the follow up of his order. 

Step 5: Input of banking details. 
The customer then accesses the screen for secure payment with the partner of Lagom. Payment carried out online is uniquely paid by credit card. The customer must enter his credit card number, the validity date, as well as the 3 visual cryptogram numbers found on the reverse side of the card, understanding that in the case of payment with an American Express card, the customer must enter 4 numbers. If the payment is accepted, the customer will be redirected to the screen where the order is confirmed on the site. 
In the case where the payment fails, the customer will have up to 3 attempts to re-enter his banking details. After the 3rd attempt, the customer will be redirected to a screen on the site that shows the refusal for payment. The customer will be invited to contact the customer service of Lagom to find out the reason for the non-payment, and to find a solution to finalize the order.


Confirmation of the Order

As soon as the payment is accepted, the customer will receive an email confirming his order, summarizing the articles ordered, the billing and delivery address as well as the delivery date. 

The validation of the order by the customer and the confirmation of the order is sent to the customer by email by Lagom, following the payment being accepted and concludes a sales contract between the Parties and acceptance of the General Terms and Conditions for sales. 

The customer having placed an order has the possibility to print his invoice by connecting to the follow-up of orders space provided for on the site. Lagom reserves the right to not validate an order in the case of:

• Abnormal or abusive claims,
• Abnormal orders with regards to the quantities ordered,
• Abnormal or abusive exchanges or returns,
• Existing litigation with the customer.

The Lagom customer service is available for all questions relating to the customers order. The customer service is available by email info@lagomsweden.com, and by telephone 234 909 999 1380, Sunday to Thursday from 9 am to 5 pm.


Payment

The price of the products purchased are payable in cash, in full on the day that the customer places the order. The payment is carried out online with a bank card (Visa / Euro-Card / MasterCard / American Express / Ali Pay) at the time when the order is confirmed by the customer. 

The request for a direct debit on the card is carried out the moment that the order is validated on the site, except if the servers are unavailable. Lagom reserves the right to carry out a new request for a direct debit in the case where the first request was not successful due to the unavailability of the servers. 

In the case of non-payment, an incorrect address or any other problem with the customer’s account, Lagom reserves the right to block the customers order until the problem is resolved. In the case of fraudulent use of his credit card on the site, the customer is invited to contact Lagom at the following number: 234 909 999 1380, Sunday to Thursday from 9 am to 5 pm or by email at the following address: info@lagomsweden.com

The transactions carried out on the site are secured by the payment partner of Lagom, 2CheckOut. 

All information exchanged to process the payment is encrypted thanks to the SSL(Secure Socket Layer) protocol. This data cannot be detected, intercepted or used by a third party. At no time does the financial data of the customer pass through the computer system of Lagom. 2CheckOut verifies that the connection with the customers navigator is secured before sending the payment form to the banking institution that carries out the financial transaction. 2CheckOut is a technical service, and does not deal with litigation's linked to the orders which are processed directly by the customer service as specified above or if need be with the customers bank. 


Filing of an Order

The confirmation of an order is registered on the records of Lagom, which are stored on a reliable and sustainable support. The customer accepts that the confirmation of an order is considered to be proof of the contractual relationship between the parties.